Responsible Gaming

Gaming Should Be Entertainment

At Cha Chas at Home, we believe that casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble responsibly and within your means.

Remember: the house always has a mathematical advantage. Only bet what you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to use this website and participate in any gaming activities.

Gambling is strictly prohibited for anyone under the legal age. If you are underage, please do not access our services.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, it may indicate problem gambling:

• Spending more time and money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount spent
• Neglecting work, study, family, or social responsibilities due to gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, irritable, or depressed when not gambling
• Failed attempts to reduce or control gambling
• Using gambling to escape problems or cope with negative emotions
• Jeopardising relationships, education, or career opportunities
• Experiencing financial difficulties as a result of gambling

If you experience any of these signs, seek help immediately.

Self-Help Tools and Features

We provide a range of tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Set a limit on the maximum amount you are willing to lose in a given period.
• Session Time Limits: Set a maximum duration for each gaming session to help prevent extended play.
• Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've spent.
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for a set period (from days to years) if you need a break.

If you would like to use any of these tools, please contact our customer support team or visit your account settings.

Support Organisations

If you are struggling with gambling, confidential support is available from the following organisations:

Australia

• Gambling Help Online – Free, confidential counselling and support for people with gambling concerns
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call, available 24/7)

United Kingdom

• GamCare – Counselling, support, and information for problem gamblers
  Website: www.gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk

North America

• National Council on Problem Gambling (USA) – Resources and referrals for problem gambling support
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Responsible Gambling Council (Canada) – Evidence-based information and resources
  Website: www.responsiblegambling.org

Europe

• Bundeszentrale für gesundheitliche Aufklärung (Germany) – Federal Centre for Health Education
  Website: www.bzga.de

If You Need Help, Reach Out

Problem gambling can affect anyone and can have serious consequences for your mental health, relationships, and finances. You are not alone, and help is available.

If you or someone you know is struggling with gambling, we encourage you to:

• Contact one of the support organisations listed above
• Speak to a trusted friend, family member, or healthcare professional
• Use our self-exclusion tool if you need to take a break
• Contact our customer support team for assistance

Remember: seeking help is a sign of strength, not weakness. Support is available 24/7.